VERTEX ContactPlus

[Class - 35]

BUSINESS AND OFFICE SERVICES: CUSTOMER RELATION MANAGEMENT SERVICES; CUSTOMER HELPLINE AND ENQULRY SERVICES: OPERATING AND MANAGING CALL CENTRE SERVICES FOR OTHERS; TELEPHONE ANSWERING SERVICES: EVALUATION FRAMEWORB FOR BEHAVIOURS AROUND CUSTOMER CONTACT: SERVICES TO MARK, ANALYSE AND REPORT CUSTOMER CONTACT AND SATISFACTION; CUSTOMER CONTACT MANAGEMENT, CUSTOMER ENQUIRY SERVICES, CALL CENTRE AND E-MAIL COMMUNICATION AND ENQUIRY SERVICES; COMPLAINT HANDLING SERVICES; BUSINESS SERVICES FOR PERFORMANCE MANAGEMENT; OUTSOURCING SERVICES FOR OTHERS VIA MAIL, TELEPHONE OR ELECTRONIC MAIL IN THE FIELDS OF CUSTOMER CONTACT MANAGEMENT AND CUSTOMER ENQUIRY; OPERATING COMPUTERISED CUSTOMER SERVICE CONTACT CENTRES FOR PROCESSING CUSTOMER COMMUNICATIONS VIA TELEPHONE, FAX, E-MAIL AND THE INTERNET.