Innovation Labs

[Class - 9]

COMPUTER SYSTEMS AND SOFTWARE FOR AUTOMATING CUSTOMER SERVICE AND SALES TASKS, AND FOR INTEGRATING AUTOMATED CUSTOMER SERVICE AND SALES TASKS WITH LIVE AGENT ASSISTANCE; COMPUTER SYSTEMS AND SOFTWARE FOR MANAGING CUSTOMER SERVICE AND SALES INTERACTIONS DELIVERED TO CONSUMERS THROUGH COMPUTING AND COMMUNICATIONS DEVICES, INCLUDING COMPUTERS, TABLETS, PHONES AND KIOSKS; COMPUTER SYSTEMS AND SOFTWARE FOR AUTOMATING, MANAGING AND ANALYZING LIVE AGENT INTERACTIONS WITH CUSTOMERS OVER COMPUTER AND PHONE NETWORKS; COMPUTER SYSTEMS AND SOFTWARE FOR THE CLASSIFICATION, NAVIGATION, SEARCH, RETRIEVAL, DISPLAY AND DISTRIBUTION OF INFORMATION IN COMPUTER DATABASES AND OVER COMPUTER NETWORKS; COMPUTER SYSTEMS AND SOFTWARE FOR MEASURING AND ANALYZING CUSTOMER ACTIVITY IN AUTOMATED INTERACTIONS AND AGENT-ASSISTED INTERACTIONS TO PREDICT AND UNDERSTAND CUSTOMER REQUESTS, PREFERENCES AND INTERESTS; COMPUTER SYSTEMS AND SOFTWARE USED TO CREATE AND ADMINISTER SOFTWARE FOR AUTOMATING CUSTOMER SERVICE AND SALES TASKS