CONVERSATIONAL CRM

[Class - 38]

Providing on-line forums for transmission of messages among computer users; on-line services, namely, message sending; transmission of information by electronic communications networks; communication services, namely, providing electronic transmission of information stored in a database via interactively communicating computer systems; instant messaging services; voice over internet protocol (VOIP) services; omni-channel messaging services; messaging services conducted via multiple channels, namely, electronic messaging, web messaging, text messaging, telephone voice messaging, digital voice messaging, and instant messaging; omni-channel communication services, namely, transmission of voice, audio, visual images and data by telecommunications networks, wireless communication networks, the Internet, information services networks and data networks

[Class - 35]

Business management; business information management; assistance with business management and planning; customer service management for others; sales support management services; management of inquiries from internal teams and departments; management of communications with potential sales leads; human resources (HR) management, analysis, and consulting services; business communications management featuring omni-channel communications