CONSONA

[Class - 9]

SOFTWARE OF VARIOUS TYPES, NAMELY, SOFTWARE FOR DATABASE MANAGEMENT; SOFTWARE FOR PROCESSING, ANALYZING, AND INDEXING DATA AND INFORMATION RELATED TO EXTERNAL CONSTITUENCIES, SUCH AS CUSTOMERS, SUPPLIERS AND VENDORS, AND ALSO INFORMATION THAT FUELS INTERNAL, BUSINESS CRITICAL PROCESSES; SOFTWARE FOR MANAGING BUSINESS PROCESSES RELATED TO FINANCE, CUSTOMERS, EMPLOYEES, SUPPLIERS, INVENTORY, AND PRODUCTION MANAGEMENT; ALL SUCH SOFTWARE IS FOR USE IN THE FIELDS OF CUSTOMER RELATIONSHIP MANAGEMENT, ENTERPRISE RESOURCE PLANNING, BUSINESS INTELLIGENCE, SUPPLY CHAIN MANAGEMENT, INVENTORY MANAGEMENT, SHOP FLOOR MANAGEMENT, PRODUCTION MANAGEMENT, MATERIALS RESOURCE PLANNING, CUSTOMER MANAGEMENT, ORDER MANAGEMENT, MATERIALS MANAGEMENT, BUSINESS PROCESS MANAGEMENT, MARKETING AUTOMATION, SALES FORCE AUTOMATION, CUSTOMER SERVICE AND SUPPORT, CUSTOMER DATA MANAGEMENT, CUSTOMER DATA INTEGRATION, CUSTOMER INTERACTION MANAGEMENT, KNOWLEDGE MANAGEMENT, SERVICE RESOLUTION MANAGEMENT