AMAZON CONNECT

[Class - 42]

Software as a service (Saas); Software as a service (Saas) featuring software for contact center management and operation; software as a service (Saas) featuring software for call center management and operation; software as a service (Saas) featuring software for providing customer service and customer support; software as a service (Saas) featuring software for managing and tracking customer service agent performance and workflow; software as a service (Saas) featuring software for queuing, routing, transferring, conferencing, recording, logging, monitoring and supervising communications with customer service and customer support agents; software as a service (Saas) featuring software for customer relationship management (CRM); software as a service (Saas) featuring developer tools; electronic data storage; data migration services.

[Class - 9]

Computer software; computer software for operating and managing call centers and contact centers; computer software for providing customer service and customer support; computer software for managing and tracking customer service agent performance and workflow; computer software for queuing, routing, transferring, conferencing, recording, logging, monitoring and supervising communications with customer service and customer support agents; customer relationship management (CRM) software; software development kits (SDK).

[Class - 38]

Telecommunications services; telephone communications; long distance telephone communication services; web conferencing services; call routing services, namely, routing calls to and for customer service and customer support agents; providing voice chat services; providing internet chat rooms; transmission of messages; electronic transmission of e-mail; providing on-line forums for transmission of messages among computer users; call recording services.